UPS and USPS do not cover plants damaged or lost during shipping, even when they offer insurance. Route does cover lost, stolen, or damaged packages/plants for the actual value of the contents of package. If you choose not to include Route protection, we are not liable for losses or damages that occur during transit
"Plants are like people: they're all different and a little bit strange." -John Kehoe
I recently bought 2 plants from the shop owner off of Facebook. An Epipremnum Albo and Variegated string of hearts. They are both beautiful, healthy plants! I definitely plan to buy from her again in the future and recommend her 100%